At Planet X Bike Store, we understand that getting your cycling gear quickly and reliably is as important as the quality of the products themselves. As riders who live and breathe cycling, we’ve designed our delivery options to match your needs—whether you’re training for your next race or planning your next adventure.

Our Shipping Philosophy

Just as we believe exceptional cycling shouldn’t require exceptional wealth, we believe reliable international shipping shouldn’t be complicated or overpriced. Our direct-to-consumer approach extends to our delivery partnerships, allowing us to offer competitive shipping rates while maintaining the quality service our global community of cyclists deserves.

Global Reach: We ship worldwide, connecting cyclists across borders. Please note that we’re unable to deliver to select remote areas and some Asian regions due to logistical constraints.

Shipping Options

Standard Shipping – £12.95

For riders who want their gear fast and tracked every step of the way:

  • Carriers: DHL or FedEx
  • Processing Time: 1-2 business days
  • Delivery Time: 10-15 days after dispatch
  • Features: Full tracking, signature required, reliable service

Perfect for time-sensitive purchases like new components before a big event or that special gift that can’t wait.

Free Shipping

For value-conscious enthusiasts who plan ahead:

  • Carrier: EMS
  • Minimum Order: £50 or more
  • Processing Time: 1-2 business days
  • Delivery Time: 15-25 days after dispatch
  • Features: Tracking available, economical choice

Ideal for larger orders, seasonal purchases, or when you’re stocking up on essentials without the rush.

Order Processing

We’re riders processing orders for riders. Our team works efficiently to get your products dispatched within 1-2 business days. During peak seasons like our legendary Black Friday and Cyber Monday events, we add extra staff to maintain our speedy processing times.

International Delivery Notes

As part of our global cycling community, we’ve streamlined international shipping to make it as straightforward as our pricing:

  • All relevant customs and import duties are the responsibility of the recipient
  • Delivery times are estimates and may vary based on customs processing
  • We focus on European markets but welcome riders worldwide (excluding select remote areas)

Returns & Delivery

If your gear doesn’t meet your expectations, you have 15 days from receipt to initiate a return. Please note that original shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item is faulty.

Need Help With Your Delivery?

Our team understands that tracking a delivery can be as nerve-wracking as waiting for race day. If you have questions about your order’s status or need assistance with delivery issues, contact us at [email protected].

We’re here to help fellow cyclists get their gear and get riding.

Ride Further. Pay Less. Planet X.