FAQ

We focus on high-quality cycling gear for every type of rider. Our range includes road bikes, accessories, outdoor equipment, and specialised items like Aero & TT Helmets, Aluminium Road Frames, and Bikepacking gear. We also offer curated collections for specific interests like “For the Outdoors-y type” and “For the Clean Freak.”

Absolutely! We’ve made gift-giving easy with our curated collections: Gifts under £10, £20, and £50, plus specific categories for Her, For Him, and seasonal offerings like “Bikes in time for Christmas.”

Our direct-to-consumer approach means we deliver exceptional cycling gear without exceptional prices. We’re riders ourselves, so we understand what matters: quality components, reliable performance, and value that lets you ride further for less.

We ship worldwide to our global cycling community! However, due to logistical constraints, we’re unable to deliver to select remote areas and some Asian regions.

We offer two reliable shipping methods:

Standard Shipping (£12.95)
• Carriers: DHL or FedEx
• Processing: 1-2 business days
• Delivery: 10-15 days after dispatch
• Features: Full tracking, signature required
• Perfect for time-sensitive purchases

Free Shipping
• Carrier: EMS
• Minimum order: £50 or more
• Processing: 1-2 business days
• Delivery: 15-25 days after dispatch
• Features: Tracking available
• Ideal for larger orders and planned purchases

Our rider-staffed team processes orders within 1-2 business days. During peak seasons like Black Friday and Cyber Monday, we add extra staff to maintain our speedy service.

Yes, all relevant customs and import duties are the responsibility of the recipient. Delivery times are estimates and may vary based on customs processing in your country.

We accept Visa, MasterCard, JCB, and PayPal to make your shopping experience smooth and secure.

While you can checkout as a guest, creating an account lets you track orders, save preferences, and makes future purchases faster. As fellow cyclists, we’ve designed it to be as straightforward as our pricing.

You have 15 days from receipt to initiate a return if your gear doesn’t meet expectations. Please note that original shipping costs are non-refundable, and return shipping is the customer’s responsibility unless the item is faulty.

If your item arrives faulty, we’ll make it right. Contact us immediately at [email protected] and we’ll cover return shipping and process your replacement or refund promptly.

Once we receive your return, refunds are typically processed within 5-7 business days. The time it takes to appear in your account depends on your payment provider.

While we welcome riders worldwide, we primarily focus on European markets. We’re unable to ship to select remote areas and some Asian regions due to delivery constraints.

All international orders are subject to customs and import duties in the destination country. These fees are the responsibility of the recipient and are not included in our shipping costs or product prices.